Pk1 Privacy Policy — We are committed to protecting your information

Pk1 (pk1.bar) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is our ethical responsibility. pk1's privacy policy is built with one goal in mind: earning and keeping your trust.

This policy explains what information pk1 collects, why it collects it, how it is used, and what rights you have over your data. By using pk1's website, mobile app, or any of its services, you are deemed to have agreed to this privacy policy.

Our privacy policy adheres to international data protection standards — in particular, the principles of the GDPR (General Data Protection Regulation). pk1 is always vigilant and committed to keeping your data safe.

Pk1 only collects information that is necessary for the smooth operation of the platform, improving service quality, and meeting legal obligations. We never collect unnecessary or excessive data.

In addition to the above, pk1 automatically collects certain technical data such as log files, cookies, and session data. This information is generally not personally identifiable and is used solely to improve website performance.

Pk1 uses your information only for specific, legitimate purposes. Your data is never sold or transferred to any third party without your consent. Below, we clearly outline exactly what your personal information is used for:

• Account Management: To complete the registration process, verify logins, and maintain account security.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• KYC Verification: To verify your identity and age, and to prevent money laundering.
• Customer Service: To resolve your complaints and inquiries and provide customer support.
• Security: To detect and prevent fraudulent activity.
• Legal Obligations: To retain required information in accordance with regulatory authority directives.
• Promotional Communications: To send you offers and updates with your consent (with the option to opt out at any time).
• Responsible Gaming: To monitor your gaming behaviour and identify potential issues early.

Pk1 employs the latest industry-standard technology to protect your data. Our servers and databases are secured with multiple layers of protection.

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption. You can verify this by checking the lock icon in your browser.
• Encrypted Storage: Sensitive data, including passwords and financial information, is stored in encrypted format.
• Access Control: Only authorized staff may access your data for specific, legitimate purposes.
• Regular Audits: Our security systems are regularly audited by independent third-party experts.
• Data Backup: Secure backups of your data are maintained to prevent data loss in the event of a technical issue.

How long your data is retained depends on the type of information and applicable legal requirements. In general, certain data must be retained for up to 5 years after account closure as required by law.

The pk1.bar website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience. pk1 uses the following types of cookies:

• Essential Cookies: Required for the website to function properly. Without these, features such as login and session management will not work. These cookies cannot be disabled.
• Performance Cookies: Used to monitor how well the website is performing. This data is collected anonymously and is not personally identifiable.
• Functional Cookies: To remember your preferences and settings, such as language selection or auto-login.
• Analytics Cookies: Collects anonymous data to understand how users interact with the website.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of the website to stop working.

Pk1 never sells your data. However, operating our services may require sharing limited information with certain trusted third parties. All such parties are bound by strict confidentiality agreements.

• Payment Providers: Only the minimum data necessary is shared for payment processing with providers such as bKash, Nagad, Rocket, and banks.
• Identity Verification Services: With specialized service providers to complete the KYC process.
• Game Software Providers: Session data required for game operation.
• Legal Authorities: Under a valid legal order or directive from a regulatory authority.

Pk1 believes you are the true owner of your data. As such, you have the following rights over your personal information:

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

Pk1 is strictly prohibited for anyone under the age of 18. We do not knowingly collect or process data from minors. Age verification is mandatory at the time of registration.

Age is verified through national ID checks at the time of registration on pk1. If a user registers with false information and is later found to be under 18, their account will be immediately suspended and all associated transactions will be considered void.

Pk1 reserves the right to update this privacy policy as needed. Changes may occur due to business developments, the addition of new services, or updates to applicable laws.

• For significant changes, we will notify you by email or in-app notification.
• The date of any changes will always be shown at the top of the page as the "Last Updated" date.
• Continued use of pk1 after any changes will be considered your acceptance of the updated policy.
• Previous versions are available upon request through our support team.

For any questions, concerns, or complaints about the Privacy Policy, you can reach pk1's dedicated Privacy Team. We aim to respond within 72 hours.

• Email: [email protected]
• Live Chat: Click the chat button in the bottom-right corner of the pk1.bar website
• Support Hours: 24 Hours, 7 Days a Week

If you feel your complaint has not been resolved adequately, you may file a complaint with the relevant data protection authority in your country. pk1 always abides by the decisions of regulatory authorities.